Refunds and Licenses

Digital downloads

Every kit is an instant digital download. Nothing is shipped. Your download link appears after checkout and also comes by email.

Returns

Digital items generally can't be returned or cancelled. If a file is missing, damaged, won't open, or is different from the listing, email us at hello@thedenialdesk.com with the kit name and the email you used at checkout, and we'll help sort it out.

Can't afford a kit? See Free copies on the About page.

Licenses

• Personal: for you and your family.
• Pro: one named person may use the kits in the purchase with their own clients.
• Team: up to 10 people in one organization may use the kits in the purchase.
• Pro and Team include the Pro pack: the license, a client intake sheet, a client handout and a client case tracker.

Please don't resell the kits, post the files publicly, or put your own name or logo on them. Need more than 10 people, more than one location, or your own branding? Email us for a quote.

Please don't send medical records, bills, diagnoses or ID numbers by email.

Our kits are educational, not legal, medical or financial advice. The Denial Desk is not affiliated with any insurer or government agency.